Business Systems Analyst

Business Systems Analyst

Location:  Charlotte, NC (Hybrid)
Duration:  12 Month Contract
Pay:  $50-55/hr W2

W2 ONLY, NO C2C

Overview:
Looking for a multifaceted Business Systems Analyst / Innovation Coordinator who can support different needs across the Innovation Lab.

Innovation Coordination

• Serves as a key point of contact for teams bringing technology requests into the lab.
• Needs strong organizational skills and attention to detail to stay on top of lab onboarding processes, meetings, documentation, follow-ups, and communications.
• Responsible for managing expectations and communicating effectively between applicants/project teams, engineers, and the broader innovation team.
• Will wear multiple hats depending on the needs of the lab, including supporting monthly reporting and other operational activities.

Business Systems Analysis / Requirements

• Needs to understand incoming requests, gather requirements, and determine how those requirements fit within the capabilities and purpose of the lab.
• Should be able to ask the right questions around business value, including why a technology should be evaluated and what the team is trying to accomplish.
• Must be able to take a technology request and clearly explain the use case, requirements, and potential value to others.
• Should understand technology well enough to communicate with technical teams, but deep technical expertise is not required.

Ideal Background / Profile

• Strong communicator who can work effectively with both technical and non-technical stakeholders.
• High-level technology knowledge can be sufficient if the person is comfortable discussing general technology concepts and understanding what is being requested.
• Strong organizational skills, follow-through, attention to detail, and ability to manage several responsibilities at once.
• Someone who communicates honestly and clearly, including being able to explain what they know, what they do not know, and what information is needed.
• A technology-focused BA, coordinator, Scrum professional, or PM could potentially align, but the environment is broader and less traditional than those individual roles.
• Experience working with innovation programs, technology labs, onboarding processes, or technology evaluation would be particularly relevant.

KEY RESPONSIBILITIES

• Manage Innovation Labs requests from intake through close-out, serving as the primary point of contact for innovation teams.
• Conduct lab consultations, facilitate discovery sessions, and gather business and technical requirements. 
• Partner with lab engineers to assess innovation viability and coordinate environment onboarding and delivery.
• Coordinate approval activities and track requests through all stages of the lifecycle.
• Monitor provisioning activities, support ticket resolution, and customer communications.
• Maintain accurate documentation, records, and knowledge content using Confluence and other approved tools.
• Ensure compliance with Innovation Labs policies, processes, and operational standards.
• Participate in application enhancements, testing, release activities, and process improvement initiatives.
• Assist with operational reporting, metrics collection, and status reporting. 
• Support stakeholder engagement, communications, and promotional efforts explain.