Data Center Technician

Job Title: Data Center Technician

Location: Buckeye, AZ (Onsite)

Duration: 12 Months

Schedule: Wednesday – Sunday, 10:30 PM – 9:00 AM ET (Overnight Shift)

Job/Role Description:

• This role is responsible for supporting overnight hardware operations in a live, enterprise data center environment.
• This position will work largely independently during overnight shifts, executing scheduled changes, performing hardware maintenance, and responding to hardware and environmental issues, with escalation support available.
• Perform hardware break-fix activities, including DIMM, disk, SFP/transceiver, cable, and power supply replacements according to documented implementation plans.
• Execute scheduled changes, including power pulls/cycles, device decommissions, equipment unracking, server installations, and rack-and-stack activities.
• Follow established change management and decommissioning procedures to ensure accurate and compliant execution of data center operations.
• Manage ServiceNow change tasks (CTASKs), follow implementation plans, document accurate work notes, and complete task closures.
• Escort and support vendor field engineers during hardware break-fix activities, installations, and maintenance.
• Respond to environmental and power alerts using monitoring tools such as PowerIQ and Sunbird.
• Troubleshoot and address physical infrastructure issues during overnight operations.
• Handle secure media and perform grey-space activities in accordance with physical security procedures, including badge/DIRAK access and media destruction or salvage handling.
• Prepare and distribute daily shift and change summaries to leadership.
• Maintain adherence to operational procedures, change control requirements, and data center safety standards.

Required Qualifications

• Prior experience in enterprise data center operations, hardware maintenance, or infrastructure support.
• Hands-on experience with rack-and-stack activities, structured cabling, and hardware component replacement.
• Experience executing and documenting changes using ServiceNow or an equivalent IT Service Management (ITSM) platform.
• Ability to work independently during overnight shifts with limited supervision.
• Previous experience successfully working overnight shifts is highly preferred.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to make sound decisions and respond effectively to hardware and environmental incidents.
• Experience following documented implementation plans, change management procedures, and operational processes.
• Ability to perform physical data center tasks, including lifting equipment, working on ladders, and spending extended periods on the data center floor.
• Strong organizational skills and attention to detail.
• Effective written and verbal communication skills.
• Ability to work collaboratively with vendors, technical support teams, and leadership.
• Must be available to work onsite full-time, Wednesday through Sunday, during the designated overnight shift.

Preferred Qualifications

• Familiarity with Cisco networking equipment and data center hardware.
• Experience with Data Center Infrastructure Management (DCIM) tools, particularly Sunbird.
• Basic scripting knowledge.
• Experience working in a change-controlled environment with Change Advisory Board (CAB) processes.