Data Entry Clerk

Data Entry Clerk

Location: San Antonio–New Braunfels, TX 78002
Work Arrangement: Onsite at USAA campus
Contract Length: 12 months
Pay Rate: $17-$19 per hour

Position Overview

We are seeking a detail-oriented Data Entry Clerk to support workforce management and contact center operations. This role is responsible for maintaining accurate employee scheduling information, updating agent data, processing internal requests, and ensuring data integrity across workforce management systems.

This is a non-customer-facing position that works closely with internal teams, contact center leadership, and other stakeholders to support efficient staffing operations. The ideal candidate has strong data entry and spreadsheet skills, excellent attention to detail, and the ability to manage multiple requests accurately in a fast-paced environment.

Key Responsibilities

• Process and track incoming requests through SharePoint, ensuring work items are completed accurately and on time.

• Maintain and update workforce management records, agent schedules, phone skills, and related employee data.

• Use Microsoft Excel to maintain spreadsheets, manipulate data, update files, and perform basic data analysis.

• Access and update workforce management platforms, such as NICE IEX, to maintain accurate scheduling and agent information.

• Communicate with internal customers and contact center stakeholders through Microsoft Outlook.

• Review data and records for accuracy, completeness, and consistency.

• Monitor requests through completion and maintain appropriate documentation.

• Follow established procedures and processing guidelines to support workforce management operations.

• Manage multiple tasks independently while meeting deadlines and maintaining a high level of accuracy.

• Support internal teams and leadership by ensuring workforce scheduling data remains current and reliable.

• Perform additional administrative and data maintenance duties as assigned.

Required Qualifications

• Experience with data entry, data maintenance, administrative support, or spreadsheet management.

• Proficiency in Microsoft Excel and the Microsoft Office Suite.

• Strong attention to detail and commitment to data accuracy.

• Ability to manage multiple tasks and prioritize work in a fast-paced environment.

• Strong organizational and time management skills.

• Ability to work independently and follow established procedures.

• Effective written communication skills and experience using Microsoft Outlook.

• Familiarity with SharePoint or similar request management and collaboration platforms.

Preferred Qualifications

• Experience with workforce management (WFM) systems, particularly NICE IEX.

• Experience maintaining employee schedules, agent profiles, phone skills, or staffing data.

• Previous experience supporting contact center operations or workforce management teams.

• Experience processing internal requests and tracking work items through completion.

• Basic data analysis and spreadsheet reporting experience.

Ideal Candidate

The ideal candidate is organized, dependable, and comfortable working with spreadsheets, scheduling systems, and internal request queues. They take pride in maintaining accurate records, resolving data discrepancies, and completing tasks efficiently while supporting contact center workforce management operations.

Additional Information: This is a contract position with an onsite work arrangement. Candidates should be comfortable performing detailed, repetitive data maintenance tasks while managing competing priorities.